Physicians prescribe our services to assist in diagnosing certain heart arrhythmias.  Often time’s arrhythmias are not detected during routine ECG testing in the physician office.  Our devices allow you to go about your normal activities while data is being collected. Your physician can use this data to aide in diagnosing you.

Yes, we encourage you to wear the monitor as much as possible, even while exercising. Please note our monitors should not be worn while participating in water activities such as swimming or surfing.

Yes you are able to travel with all of our devices. If you are flying, remove the monitoring system and pack it in your carry-on luggage, reconnect once you land.

You are encouraged to wear the monitor at all times. The more you wear the monitor, the more information will be presented to your physician for accurate diagnosis. However, most of our monitors need to be removed while bathing or participating in water activities.

No, depending on which monitor you are prescribed you may receive alerts regarding technical maintenance, i.e. charge battery, wire off, etc. However, any alerts or noises made by the monitor will never be related to your heart rhythms.

The monitoring center will contact you only if a specific request is made by your physician.

Our services are covered by a majority of insurance providers. Your insurance will be billed and you will be responsible for your portion based on your Explanation of Benefits from your insurance.

You can email us at billing-questions@gobio.com and we can provide you with an estimated out of pocket cost or provide you with the necessary information to contact your insurance for your estimated responsibility. Please be sure to include your First and Last Name, and Date of Birth in the email to us.

No. Our services are billed as a flat rate and are not based on the number of days that it is worn. We encourage all patients to wear the device for the full monitoring period as ordered by your physician. If you are experiencing any issues during your monitoring period, please reach out to our Customer Service Department for assistance.

Due to the various services we provide it is best to refer directly to your bill to determine where and how to send a payment.

We can provide you, or another physician, copies of your reports upon completion of service with your consent. To receive copies of your reports, email CustomerService@gobio.com. Include your name, date of birth, and service date, Customer Service will send you an Authorization for Release. Complete and return as directed on the form. Reports should arrive within 7-10 business days.

If your device was returned via the US Postal service it can take up to three weeks to reach our distribution center. This sometimes leads us to call you to return the device when it is already in transit. If you continue to receive calls requesting you to return your device, please email Deviceretrieval@gobio.com and include your name, date of birth, and the date you shipped the device back.

Email CustomerService@gobio.com, include your name, date of birth and shipping address. If the item needs to be returned Customer Service will send you a return mailer to ship the item.