Physicians prescribe our services to assist in diagnosing certain heart arrhythmias. Arrhythmias are often not detected during routine ECG testing in the physician office. Our devices allow you to go about your normal activities while data is being collected. Your physician can use this data to aide in diagnosing you.

Yes, we encourage you to wear the monitor as much as possible, even while exercising. Please note our monitors should not be worn while participating in water activities such as swimming or surfing.

Yes you are able to travel within the United States with all of our devices. If you are flying, remove the monitoring system and pack it in your carry-on luggage, reconnect once you land.

You are encouraged to wear the monitor at all times. The more you wear the monitor, the more information will be presented to your physician for accurate diagnosis. However, most of our monitors need to be removed while bathing or participating in water activities.

No, depending on which monitor you are prescribed you may receive alerts regarding technical maintenance, i.e. charge battery, wire off, etc. However, any alerts or noises made by the monitor will never be related to your heart rhythms.

No, the results of your monitoring will be provided to your physician. Generally, we will not contact you unless we have questions about your service; there is an issue with your monitor, or in an emergency at the direction of your physician.

Our services are covered by a majority of insurance providers.  Your insurance will be billed and you will be responsible for your portion based on your Explanation of Benefits from your insurance.

You can email us at billing-questions@gobio.com and we can provide you with an estimated out of pocket cost or provide you with the necessary information to contact your insurance for your estimated responsibility.  Please  include your First and Last Name, and Date of Birth in the email to us.

No, our services are billed as a flat rate. We encourage all patients to wear the device for the full monitoring period, and only return the equipment early if you have received permission from your physician. Please note, even with permission from your physician, your bill does not decrease.

Due to the various services we provide it is best to refer directly to your bill to determine where and how to send a payment.

We can provide you, or another physician, copies of your reports upon completion of service with your consent. To receive copies of your reports, email CustomerService@gobio.com. Include your name, date of birth, and service date, Customer Service will send you an Authorization for Release. Complete and return as directed on the form. Reports should arrive within 7-10 business days.

If your device was returned via the US Postal service it can take up to three weeks to reach our distribution center. We may call you while the device is in transit.  If you continue to receive calls requesting you to return your device, please email DeviceRetrieval@gobio.com, include your name, date of birth, and the date you shipped the device back.

Email CustomerService@gobio.com, include your name, date of birth and shipping address. If the item needs to be returned Customer Service will send you a return mailer to ship the item.

The monitor activates when it is linked to your prescription in our internal systems.  Your service starts when we receive the initial reading of your heart (baseline).  Steps for sending a baseline can be found in your Patient Education Guide.

Yes, the monitor is designed to detect and record specific heart rhythms.

The white lead wire electrode is placed three fingers width below your right collarbone. The red lead wire electrode is placed on your lower left rib.

Press the center button until you hear a beep the symptoms screen will appear.  Use the arrows to select the symptom and activity level. You do not have to record symptoms, but we encourage you to do so as the additional information will appear on the reports to your physician.

The monitor needs to remain away from water and steam. It is important to disconnect from the monitor when you plan to do shower or participate in water activities.  The electrodes are water resistant and can be worn in the shower. For details review the showering instructions located in your Patient Education Guide.

We recommend that you change the electrodes every other day.

Minor skin irritation is common when wearing any type of electrode for extended periods. We provide each patient with hypo-allergenic and latex free electrodes. To reduce the risk of skin irritation, ensure you change the electrodes every other day and place in a slightly different location to allow skin to breathe. We can also provide you with an alternative electrode that may work better for you. Contact Customer Service at 1- 877-929-0700.

The monitor comes with a case that you can clip to your waistband.

Yes you will have to change the battery in this device.

If you are using a rechargeable battery, it will need to be changed every three days. If you are using non-rechargeable batteries change the battery when the gauge reaches 15%.

There are several reasons your monitor will makenoise. Here are the most common reasons:

1. A lead wire is disconnected, while you are trying to record an event (a siren noise)
2. Monitor recordings need to be transmitted (a ringing noise)
3. Battery change needed (3 short beeps, repeating every 5 mins.)
4. Text message received (message will be displayed on screen as well as instructions how to clear message). The monitor will beep consistently until text messages are cleared

Press and hold either arrow until monitor beeps and screen says “Audio”.  A quick push of the middle button will turn audio from on to off.  You can do the same if you decide later to turn the audio back on.  Any time you transmit events over the phone, the monitor turns the audio on.

You will receive an automated call asking you to return the device when your service is complete.

Your physician will receive reports throughout your monitoring period as well as a summary report when service is complete.

Place the kit in the shipping bag provided in your kit and drop off in any US Postal Service mailbox or give to your letter carrier.

The return mailer will be included in the kit along with other supplies.  If you do not have one you can email CustomerService@gobio.com, include your name, date of birth, and shipping address and Customer Service can ship you a mailer.